Valid Pegasystems PEGAPCDC87V1 Exam Fee, Regualer PEGAPCDC87V1 Update
Valid Pegasystems PEGAPCDC87V1 Exam Fee, Regualer PEGAPCDC87V1 Update
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Pegasystems Certified Pega Decisioning Consultant (PCDC) 87V1 Sample Questions (Q63-Q68):
NEW QUESTION # 63
If the Pega Customer Decision Hub presents Next-Best-Action recommendations to a customer in a call-center, the Next-Best-Action is re-evaluated when _____, ____, and ____ (Choose Three)
- A. the service representative is in the middle of completing a task
- B. a customer changes the call context
- C. the service representative completes a task
- D. the marketer retires an offer
- E. a customer responds to an offer
Answer: B,C,E
Explanation:
In Pega Customer Decision Hub, the Next-Best-Action is re-evaluated in a call-center context when:
* The service representative completes a task: Completing a task can change the context or status of the interaction, triggering a re-evaluation of the next best action to ensure the recommendations are still relevant.
* A customer responds to an offer: Customer responses provide new information that can influence subsequent recommendations. A positive or negative response to an offer can change the customer's engagement status and preferences.
* A customer changes the call context: Changes in the context of the call, such as switching topics or expressing new concerns, can prompt a re-evaluation to provide the most appropriate next actions based on the updated context.
NEW QUESTION # 64
If the Pega Customer Decision Hub presents Next-Best-Action recommendations to a customer in a call-center, the Next-Best-Action is re-evaluated when _____, ____, and ____ (Choose Three)
- A. the service representative is in the middle of completing a task
- B. a customer changes the call context
- C. the service representative completes a task
- D. the marketer retires an offer
- E. a customer responds to an offer
Answer: B,C,E
NEW QUESTION # 65
In an organization, customer actions are applicable to various business issues. What is the best way to organize them?
- A. Into a two-level hierarchy: Group > Actions
- B. Into a simple flat list including all actions
- C. Into a three-level hierarchy: Business issue > Group > Actions
- D. Into a two-level hierarchy: Business issue > Actions
- E. The business structure is organized into a three-level hierarchy
Answer: C
Explanation:
The best way to organize customer actions applicable to various business issues in Pega Customer Decision Hub is into a three-level hierarchy: Business issue > Group > Actions. This structure allows for clear categorization and management of actions based on their business purpose and relevance. The "Business issue" represents the high-level goal (e.g., Retention, Acquisition), "Group" categorizes the actions under each issue (e.g., Credit Cards, Mortgages), and "Actions" are the specific offers or recommendations.
NEW QUESTION # 66
You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?
- A. Offer relevancy
- B. Predicted customer behavior
- C. Customer contact policy
- D. Offer eligibility
Answer: B
NEW QUESTION # 67
U+ Bank wants to use Pega Customer Decision Hub to display a credit card offer, the Standard Card, to every customer who logs in to the bank website.
What three of the following artifacts are mandatory to implement this requirement? (Choose Three)
- A. Customer contact policies.
- B. Customer engagement policies.
- C. A business structure.
- D. An action and the associated web treatment.
- E. Real-time containers.
Answer: C,D,E
Explanation:
* Requirement Analysis: U+ Bank wants to display a specific credit card offer (Standard Card) to every customer who logs in to the bank website using Pega Customer Decision Hub.
* Identify Mandatory Artifacts: To implement this requirement in Pega Customer Decision Hub, certain artifacts are necessary:
* Business Structure: This defines the business hierarchy in Pega CDH, such as issues and groups.
For this scenario, a relevant business issue and group must be defined (e.g., Credit Cards -> Standard Card).
NEW QUESTION # 68
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